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Which ports are used for cloud communication?

To make sure the communication runs smoothly.

Dovideq products communicate through the following ports:

LightControl connects to

  • data1p1.endoscopemanager.com (84.241.175.30) through HTTP / port 443
  • *.balena-cloud.com trough TCP / port 443, UDP / port 123 (NTP time synchronizations) and UDP / port 53 (DNS name resolution)

GuideControl (without HDMI port) connects to

  • to data1p1.endoscopemanager.com (84.241.175.30) through HTTP / port 443

GuideControl (with HDMI port) connects to

  • to data1p1.endoscopemanager.com (84.241.175.30) through HTTP / port 443
  • *.balena-cloud.com trough TCP / port 443 (web termimals and TLS endpoints), UDP / port 123 (NTP time synchronizations), UDP / port 53 (DNS name resolution)

LeakControl connects to

  • dovidash.nl (84.241.175.56) through HTTPS / port 443
  • *.balena-cloud.com trough TCP / port 443 (web termimals and TLS endpoints), UDP / port 123 (NTP time synchronizations), UDP / port 53 (DNS name resolution)

ScopeControl connects to

  • data1p1.endoscopemanager.com  (84.241.175.30) through SSH / port 22 (with tunnel version 8)
  • endoscopemanager.com (80.65.101.132) through SSH / port 22 (with tunnel version older than 8)


Technical info for IT below

  1.  DNS should resolve, eg
  2.  nslookup endoscopemanager.com should return 80.65.101.132
  3.  nslookup data1p1.endoscopemanager.com should return 84.241.175.30
  4.  connection to endoscopemanager.com port 22 should be allowed from ScopeControl
  5.  connection to data1p1.endoscopemanager.com port 22 should be allowed from Scopecontrol

You can find our checklist here.

Step by step procedure for ScopeControl diagnosis:

  1. Connect to the internet, turn on the device.
  2. Test an endoscope, check if the measurement comes through. If not, click force sync in EndoscopeManager.
  3. Check on the SC screen if a green or red dot appears at the top right.
  4. Check in EndoscopeManager account of end-user top right if they are online
  5. If not working and red dot, connect keyboard with ScopeControl
  6. Open Command Prompt on the ScopeControl
  7. Type the following and then push enter: ping endoscopemanager.com or any other website (optionally take a picture of the result)
  8. It should give a result with 4 succesfull connection attempts. If not, check cable, internet or consult your IT. If succesfull, continue. Take a picture 
  9. Type the following and then push enter and optionally take a picture of the result: nslookup endoscopemanager.com (optionally take a picture of the result)
  10. It should give a result that 80.65.101.132 could be reached. If not, your IT should adjust allow access, see end of the list. 
  11. Type the following and then push enter: nslookup data1p1.endoscopemanager.com (optionally take a picture of the result)
  12. It should give a result that 84.241.175.30 could be reached. If not, your IT should allow access, see end of the list.
  13. When connection is not succesfull, your IT will need IP and MAC address
  14. Type the following and then push enter: ipconfig / all
  15. Take picture of result of the CONNECTED ETHERNET adapter, where you will also see the physical address / MAC address XX-XX-XX-XX-XX
  16. Type the following and then push enter: ipconfig
  17. Take picture of result
  18. Send IT all the images and instruct them that device with MAC address XX-XX-XX-XX-XX should get a fixed IP in their network and have unrestricted access to both endoscopemanager.com and data1p1.endoscopemanager.com on port 22